Return and Refund Policy

Last Updated: August 15, 2026

At solvexav.shop, customer satisfaction is our top priority. We are committed to providing high-quality products and a reliable shopping experience. If you are not completely satisfied with your purchase, we offer a 30-day return and exchange period.

1. Return Eligibility

Customers may request a return or exchange within 30 days after receiving their order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The product must include original packaging, accessories, and any included documentation.
• Proof of purchase or order details must be provided.

Items that are damaged due to misuse, improper handling, or normal wear and tear may not be eligible for return.

2. Return Request Process

To start a return or exchange, please contact our customer service team:

Email: dimplearreola96@outlook.com

Please include:

• Order number
• Customer name
• Reason for return
• Photos or additional information if applicable

Our customer support team will review your request and provide return instructions.

3. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to your original payment method.
• Refund processing times depend on your payment provider or financial institution.
• Please allow additional processing time for the refund to appear in your account.

4. Exchanges

We offer free exchanges within 30 days after delivery for eligible products.

If you receive an incorrect, damaged, or defective item, please contact us and we will assist you with a replacement.

5. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days after delivery. We will review the issue and provide an appropriate solution.

6. Return Shipping

Approved returns and exchanges are free within the applicable return period. Customers must contact our support team before returning any products.